Royal Borough of Kensington and Chelsea Vacation Packages

Just a few things need addressing as this is a lovely hotel/aparthotel in the right area for me. I seem to have to tell them when I check out that something needs fixing, ie there was no conditioner last time and this time. I had a terrace room and the door wouldn't open, no matter how many ways I tried. I didn't complain but told them on my way out. These things should be checked daily. Other than that, all good.

Top quality hotel. Modern, clean, comfortable and well maintained rooms and public spaces. Excellent choice and quality of breakfast food. Quiet location. Close to the river front - Westminster, Taft Britain right next door.

During our recent stay in London at Taj 51, we had a fabulous visit - attentive and friendly staff, an impeccably clean suite, and wonderful food. We have visited Taj every year for the past five years and continue to be impressed. This visit, however, we will remember for the events after our visit ended. When we sadly left Taj we moved to the Trafalgar Square area to a different hotel, and the horror started. Our assigned room was dirty, dated, and the toilet didn't flush. We immediately asked to be moved to another room, but the front desk said no rooms were available. We said the toilet didn't work and they sent three men who stood around while one of them tried to fix the toilet, resulting in a temporary fix. This was unacceptable. My wife was especially furious. She cried on the bed and wouldn't talk to me. I suggested we head for the bar across the street to strategize what to do next. Desperately I called Taj to try to save my marriage. The reservations agent gladly welcomed our return to Taj and asked us to arrive immediately. With our spirits lifted we left the bar and exited the terrible hotel. Arriving at Taj a concierge and bellman were waiting to carry our luggage to our suite along with my wife, her faith in humanity restored. We luxuriated and were pampered for the next 5 nights, enjoying the superb staff, service, food, and suite. We are forever grateful for the Taj team coming to our rescue. The rest of our stay was excellence. We will return very soon!

This hotel is short walk from Queensway underground, Hyde Park and Diana memorial Kensington castle across the street . lots of great eating places . It’s a short walk to Nottinghill . Our room was clean and very comfy and quiet . . We would stay again

This is a no frills place. If you’re looking for a cheap night or two, especially close to Excel, this is ideal. Everything is functional. Cleanliness could do with a little ramp up for my taste, but it was disgusting or anything like that. Walls are thin so you can hear other guests coming and going. Mattress on the bed wasn’t the best quality but I did sleep well. I would consider staying again because of the price point. As long as your not expecting the Ritz for what your paying it does the job.